Cingular Answertone FAQWhat are Answer Tones?Answer Tones let you replace the standard ringing sound that a caller normally hears while they wait for you to answer your phone. Answer Tones may be an audio clip of a popular song, celebrity voice, joke or quote. There are emotional categories and many genres to choose from.Are Answer Tones different than Ringtones?Yes, Answer Tones are different than Ringtones.
Will Answer Tones work with my phone? Will everyone who calls me be able to hear my Answer Tones?Answer Tones are available to all GSM postpaid customers whose accounts are set up on a legacy Cingular rate plan. Once you buy and set up Answer Tones, all callers to your phone will be able to hear them, regardless of where they're calling or their phone type.How do I get the Answer Tones service?All subscribers who are set up in the legacy Cingular billing system are qualified for Answer Tone service via any of the following:
How do I choose Answer Tones?Go to the Cingular Answer Tones catalog, then begin choosing and setting up your Answer Tones.Can I listen to Answer Tones prior to purchasing?Yes, you may listen to Answer Tones free of charge before buying. Access the Cingular Answer Tones catalog or dial *TONE from your handset.How do I pay for my Answer Tones?The monthly service charge for the Answer Tones service is $0.99 and will be shown on your bill just as any other feature. The charge for each Answer Tone bought is $1.99 and will be in your "DirectBill" charges, which appear on your monthly Cingular bill.Are Answer Tones available to GoPhone prepaid customers?Answer Tones are now not available to prepaid customers. Cingular is hoping to make Answer Tones available to GoPhone subscribers soon.Can I select differing Answer Tones to play for specific callers? Can I create a group of callers and assign them specific Answer Tones? Can I choose the time of day my callers hear Answer Tones? How do I change/manage my Answer Tones?You can manage your Answer Tones via your personal library. You can appoint the time of day you want your caller's to hear an Answer Tone and assign tones to a specific number, group, or to everyone that may call.How many Answer Tones can I have in my library?You may have up to 99 Answer Tones in your personal library.Is there a limit to how many people can hear my Answer Tones?There are no limits to how many people can hear your Answer TonesWill Answer Tones work while I am roaming?Yes. If someone calls you while you're roaming-whether you're roaming on Cingular's network or on another carrier's network-they will hear the Answer Tones you've assigned to them.Will Answer Tones work if I am abroad?Yes. When someone calls while you are roaming outside the U.S., the caller will hear the Answer Tones you've set up for them.How do I record, change or assign a personal greeting before my Answer Tone?By dialing *TONE from your handset you can not only hear, choose and buy an Answer Tone but you can also add a personal greeting. For detailed step by step instructions go to the Personal Greeting Guide. Here you will be able to record a personal greeting, add a greeting to an Answer Tone you have previously bought, assign a personal greeting to a caller/callers, or change a greeting.How do I delete the personal greeting before my Answer Tone?You can delete your personal greeting now by going to your personal library.1. Log into "My Answer Tones". 2. Choose the Answer Tone from which you'd like to remove your personal greeting, by clicking on the Title/Artist link. You will then be taken to the Schedule Answer Tones page. 3. Choose Remove, to remove the assignment of the caller to that Answer Tone. This will delete all the Answer Tones settings including the personal greeting, for that caller or group. 4. Re-assign the callers or group to the Answer Tone by choosing the caller or group from the drop down menu. There will be no personal greeting assigned to that caller/answer tone. For more step by step instructions utilizing the *TONE from your handset go to the Personal Greeting Guide. |